Tregulland & Co - Covid 19 update

Blackbird House Boat Corona Virus Information

Dear Guests,

Welcome to our beautiful house boat, we hope you will love it here.

In order to be allowed to open at all this summer due to the Coronavirus pandemic we have followed government guidelines and made some changes to how we operate. We have drawn up extensive and detailed plans to protect you, our staff and the local community from the risk of infection. Please do see our Covid Risk Assessment on our website www.tregullandandco.co.uk. We have implemented many additional cleaning routines and are now required to take contact details. We need to ask you to please strip your own beds before departure as this is the task with the highest risk of infection for our staff. For more information please do see all our Covid documents on our website.

STAFF
All our staff are checked for a temperature before each shift. They are issued with clean gloves, a freshly washed mask and apron for each shift. The houseboat and boathouse will not only be spotlessly cleaned, but also a member of staff will ensure that all high touch areas of the house are wiped down as they are the last to leave before you arrive, ensuring your peace of mind and safety. You can wipe down all high touch areas again when you first arrive should you wish.

REMOVAL OF SOME HOUSEHOLD OBJECTS
Due to the risk of cross contamination we have had to remove the guest info booklet, all of the normal local information is available on our website http://www.tregullandandco.co.uk Please always ring ahead to check.

CLEANING
We have not installed wall mounted sanitiser dispensers as washing your hands with soap and water for 20 seconds is still the gold standard advice to remove Covid. We have left  ample cleaning kit for you to use. 

NEW DEPARTURE ROUTINE
Stripping the beds presents the highest risk of infection.

Therefore, on your last day please strip the bed and put all the used bedding into one bag and all towels, bathrobes and bathmats (which may be damp) into the other laundry bag provided underneath this letter. It is important to leave on time (10am), as we need to protect our staff from any unnecessary contact.

Although we now know Covid is airborne and simply opening a window is probably the best protection from catching Covid, we ask that you DO NOT LEAVE ANY DOORS OR WINDOWS OPEN as the weather changes very fast and all our curtains and blinds get damaged.  As long as you ensure to leave on time, our staff are trained to air the property thoroughly before entering.

IF YOU DO DEVELOP SIGNS OF COVID WHILE STAYING IN OUR BOAT
If one of you gets ill (has a temperature or a new continuous cough) while staying in our boat you need to email us immediately on help@tregulland.co.uk and plan to go home ASAP. Please do NOT stay in our boat until the end of your booking but instead self-isolate in your own house. Please see laminated poster  for more detailed information.

And finally, the local community is very keen to welcome you back to beautiful Cornwall, but is understandably fearful of tourists bringing in Coronavirus; please make sure you wear masks out of the house where appropriate, wash your hands regularly and stick to social distancing rules at all times.

Thank you for your understanding in these crazy Covid times, please do come back again next year when we hope everything will be back to normal and we can revert to a more relaxed changeover!

Yours faithfully

Ken and Illona Aylmer
and all the team at Tregulland & Co.

What to do if you get Coronavirus symptoms (PDF)

 

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If you have any questions please email bonny on hello@tregulland.co.uk.