Pre-arrival housekeeping essentials
I hope you are looking forward to your visit to Tregulland Cottage & Barn
BEFORE YOU COME:
If you have not done so already, please confirm how you would like the beds laid out, rooms can be twin or double. Our floor plans can be viewed here. If you need a cot or highchair please click here to request one.
If you would like to book any last minute catering including drop off meals to re-heat yourself please click here to view catering options. We recommend you book well in advance to avoid disappointment.
Please read and print a copy of our guest info with particular focus on the hot tub instructions on p15. As the party lead please can you read this document and circulate it to your group as necessary and email me to confirm. There is a leather bound print out of the guest info booklet at each property
NB: Please do not use the hot tub in windy weather - it is very dangerous to lift the lid!!
WHAT WE PROVIDE
A full list of all the equipment we supply including kitchen kit and linen/towels is on our website What we provide
We are surrounded by farmland full of sheep, cows and horses, even if you can’t see any - therefore fireworks, lanterns and also wax candles inside the property are strictly forbidden.
STARTING YOUR HOLIDAY:
Tregulland Cottage & Barn, Tregulland, St Clether, Launceston, Cornwall, PL15 8QW, UK. Please find directions here
CHECK IN/CHECK OUT
Please note check in is 4pm and check out is 10am (no late check outs allowed). Parking is limited at Tregulland so please try to arrive at or after 4pm - PLEASE NOTE early access is not possible!
ACCESS CODES- NO Keys!
Each main door including the swimming pool, has a door entry pad – Your specific code is 8787. Press the digits and then the key symbol, then pull then push the door in quick succession. Your code for the pool house is 2222 and must be kept from any children in the group
LIGHTING “KILL” SWITCH
To make it easier to save energy, at head height inside each main entry door we have installed “kill switches”, which will turn off all the lights in the house. Just remember to turn it back on again when you get back!
Please make sure you and your children close the gates when walking around the lake or grounds –we often have sheep in the field so please be extra careful.
Please can you make sure all guests close all windows and doors every time you leave the houses and when it is raining or windy.
LAKE AND ELECTRIC FENCE
The lake has an electric fence which can be hooked and unhooked carefully using the blue handles. Please take extra care especially with children around (NB no dogs allowed inside the electric fence).
GROUNDSPERSON ON SITE
Our gardener, Sam, works on a Friday and occasionally outside of these times if the weather is awful! We also visit the pool house for weekly maintenance on a Wednesday morning.
Please observe our house rules and guidance for dog owners - Click here to view
If you would like to use our BBQs please let us know. Please bring your own charcoal and firelighters. We supply cleaning equipment for the BBQs and do ask that you leave them as clean and clear as you found them.
All this info and much more is available on our website. There are leather bound copies of our Guest Information folder in the houses or you can Download and print your own Guest Information here
BEFORE YOU GO: CHECK OUT CHECKLIST
It is important to leave on time (10am sharp – no late checkouts allowed), as we need every minute to return the houses to a pristine state for our next guests
Now that the risks of Covid are better understood, there is no need to strip your beds any longer. Just pull the duvet back to air the bed and leave for our cleaning team.
Please remove all your left-over food and drink from the kitchen (take it with you or get rid of it with your other rubbish). Please leave the kitchens clear and dishwasher on a short 25 minute 45°wash
NB do not pour large amounts of milk or alcohol down the sink – it disrupts the delicate balance of the reed bed filtration system. Take it with you or just leave in the fridge and our staff will dispose of it – please don’t leave any other food in the fridges.
LEAVE IT AS YOU FIND IT
As an experienced provider of delux holiday homes we take great pleasure in supplying a large list of extras from kitchen kit via cosy blankets to outsized outdoor games, but as I’m sure you can understand, keeping tabs on it all is a mission! If you have moved any furniture or equipment (including outdoor games etc) to a different location please return it to where you found it as we have detailed inventories of where and how many of everything we supply.
RUBBISH AND RECYCLING
Please put all tied black binbags from the kitchen bins into the bin store in the top cottage carpark. Our bin day is Thursday, wheelie bins can be put out on the junction of the road and drive, by our giant logo rock beside the cottage carpark. Recycling can be decanted from the kitchen stores into the large recycling bins at the top of the steep drive opposite the barn.
Please make sure you have emptied the old water out and clipped the lid on securely using the straps and clips
Please check that all windows and external doors are locked shut before leaving – the weather can get very wild very swiftly on the moors.
If you have any queries or concerns do email us on:
Hello@tregulland.co.uk for anything before you arrive and on
Help@tregulland.co.uk during your stay (this email is monitored 24/7)
We hope you have a wonderful holiday - The Tregulland & Co Team