Tregulland & Co - Coronavirus update

Tregulland Cottage & Barn Coronavirus Information

Dear Guests,

Welcome to our beautiful house, we hope you will love it here.

In order to be allowed to open at all due to the Coronavirus pandemic we have followed government guidelines and made some changes to how we operate. We have drawn up extensive and detailed plans to protect you, our staff and the local community from the risk of infection. Please do ask for a digital copy of our Covid Risk Assessment if you would like. We have implemented many additional cleaning routines we are also required to take contact details. We have now reverted to our original checkin/check out times (4pm/10am) but we do still ask you to strip your own beds before departure as this is the task with the highest risk of infection for our staff. Thank you for your help in this matter.

POOL
Our pool has no chlorine, the water is purified through three giant filtration tanks full of natural plant based bacteria. We have been advised that there is almost no risk of infection in the pool itself, but that the changing room and pool surrounds are likely to be high risk areas. We have implemented additional cleaning regimes, but you may like to use the  spray to disinfect it before and after use each day. NB: Please do not pour cleaning solution into the pool or drains, it will kill the delicate ecosystem that cleans everything naturally.

STAFF
All our staff are checked for a temperature before each shift. They will use clean rubber gloves, mask and apron for each shift. We have split the house cleaning teams so that, where possible only people from the same household make beds together to minimise the risk of infection.

Every house will not only be spotlessly cleaned using virucidal solution, but also one senior member of staff will ensure that all high touch areas of the house are wiped down as they are the last to leave before you arrive, ensuring your peace of mind and safety. You can wipe down all high touch areas again when you first arrive if you wish.

REMOVAL OF SOME HOUSEHOLD OBJECTS
Due to the risk of cross contamination we have had to remove some kitchen items and most of the toys, games and DVDs - please do bring your own. If you are concerned, please do not touch the books and other objects still on the shelves as we cannot disinfect them. We have also removed the guest info booklet, all of the normal local information is available on our website View Guest information (PDF) always ring ahead to check.

KITCHEN
Everything should be sparkling clean as always, If you are uncomfortable about using anything in the kitchen (cutlery, glass wear, crockery, kitchen pans etc) we recommend you run it all through the dishwasher before your first use.

CLEANING
We have not installed wall mounted sanitiser dispensers as washing your hands with soap and water for 20 seconds is still the gold standard advice to remove Covid. Please ensure everyone in your party (especially children) washes their hands very regularly throughout your stay.

We have left additional cleaning kit for guests. As we have a reed bed filtration system and septic tank, you MUST NOT flush large amounts of bleach down the drain, please use the cleaning solution in the spray bottle and brand new cloth provided as it will kill all signs of Covid and is safe (in small amounts) in our system.

We recommend all children wash their hands before and after going to play on the playground equipment

NEW DEPARTURE ROUTINE
Stripping the beds presents the highest risk of infection.

Therefore, on your last day please strip all the beds you have used; your own and your children’s and put all the used bedding into one bag and all towels, bathrobes and bathmats (which may be damp) into the other laundry bag provided. Please wedge all internal doors open DO NOT leave any doors or widows open to the weather as the rain comes on quickly this close to the moor. It is important to leave on time (10am), as we need to protect our staff from any unnecessary contact.

IF SOMEONE DOES DEVELOP SIGNS OF COVID WHILE STAYING IN OUR HOUSE
If anyone gets ill (has a temperature or a new continuous cough) while staying in our house you need to email us immediately and plan to all go home ASAP. Please do NOT stay in here until the end of your booking but instead self-isolate in your own houses. Please see laminated poster in reception rooms for more detailed Covid information.

And finally, the local community is very keen to welcome you back to beautiful Cornwall, but is understandably fearful of tourists bringing in Coronavirus; please make sure you wear masks out of the house where appropriate, wash your hands regularly and stick to social distancing rules at all times.

Thank you for your understanding in these crazy Covid times, please do come back again next year when we hope everything will be back to normal and we can revert to a more relaxed changeover!

Yours faithfully

Ken and Illona Aylmer
and all the team at Tregulland & Co.

 

What to do if you get Coronavirus symptoms (PDF)

Risk Assessment Tregulland (DOCX)

 

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If you have any questions please email Bonny on hello@tregulland.co.uk