Privacy Policy

Please note Tregulland & Co is a trading name of EKO Properties Limited

Scope of this Policy

This policy applies to Tregulland & Co websites, including all sub-pages and any amendments to the site. This policy does not apply to any website, product or service of any third-party company even if the website links to or from our website. We do not operate or control those websites, products or services and are not responsible for the privacy policies or the content of these other websites. You should check the policy statement of these other websites to determine whether you wish to share your personal information with them.

The Information We Collect

Tregulland & Co respects the privacy of its clients and prospective clients. We operate within the guidelines set out by the UK Data Protection Act (1998) and the General Data Protection Regulation (GDPR) legislation that came into force in May 2018. We collect information from you necessary to process your booking or payment. We use cookies only where required, they do not hold personal information and they expire as appropriate.  We may also use third-party data services to help us to segment and understand our clients by providing additional information so that we can improve our products and services and send you the most relevant and targeted communications possible.

Once your booking is confirmed, we will be required to pass your contact details on to the relevant house managers. Some houses may also require a guest list ahead of the stay. This will consist of first name and age, and is used to validate the type of enquiry (family group etc) and configure bedroom layouts. We will retain your data for a period of 6 years, this is so we can ensure a great service from understanding any previous enquiry/bookings.

HMRC states that we must keep financial records for 6 years from the end of the last company financial year they relate to, or longer if: they show a transaction that covers more than one of the company’s accounting periods, the company has bought something that it expects to last more than 6 years, like equipment or machinery. Tregulland & Co comply with this legal requirement.

If you’d like us to remove your information, please contact us on 01566770880 or by emailing

By making an enquiry, you can opt-in to our marketing emails. Again, this information will not be shared with any third party (unless a booking is made), and you can opt-out at any time by using the unsubscribe link on the marketing emails or emailing

Google Analytics

We use Google Analytics which uses cookies in order to provide reports about visitors to our website, helping us to improve the service we provide. Google Analytics cookies do not collect personal data about you.

Our site uses Google cookies to keep track of your visits and requests and to save your registration information including name, address, phone number and email address so you don’t have to re-enter it each time you visit our site. The following information is stored in cookies and our web-server logs about any visits to our website: – Your IP address
– The type of Internet browser and the operating system of the computer you use to access the site
– The date and time you visit the site
 – The pages you visit on the site
 – If you linked to our site from another website, and the address of that website
 – If you linked to the site from a search engine, the address of that search engine and the search term you used.

iPro Software

iPro Software is used for our customer relations management (CRM) tool which is used to manage your enquiries and bookings. Only approved and vetted staff members have access to any customer data. You can review their privacy policy online.


We use Stripe for online payments. You can review their privacy policy online.


We use iContact as our e-mailing service provider. You can review their privacy policy online.


We use Hotjar to review how customers engage with our website so that we can make improvements where necessary. Only trained and vetted staff will have access to this application. You can review Hotjar’s privacy policy online.

Facebook Pixel

We use Pixel  to review how customers engage with our Facebook page so that we can make improvements where necessary. Only trained and vetted staff will have access to this application. You can review Pixel’s privacy policy online.


Although most changes are likely to be minor, Tregulland & Co may change its privacy policy from time to time, at Tregulland & Co's sole discretion. We encourage visitors to frequently check this page for any changes. Your continued use of these services after any change in this privacy policy will constitute your acceptance of such change.